9a999 Privacy Policy

1 Introduction and Applicability

This privacy policy applies to all users of the 9a999 platform. By creating an account, logging in, or using any of our services, you are considered to have accepted the terms of this policy. 9a999 is committed to operating a safe and transparent service for users in Bangladesh.

This policy supplements our Terms and Conditions — reading both documents together will give you a full understanding of your rights and our responsibilities. In case of any conflict, this privacy policy takes precedence.

2 What Information Is Collected

9a999 collects the following types of information:

• Registration information: Full name, mobile number, email address, and date of birth.
• Identity verification information: A copy of your national ID card or passport, which may be requested during account verification.
• Financial transaction information: Deposit and withdrawal history, and the mobile banking numbers used (bKash, Nagad, Rocket).
• Device and session information: IP address, browser type, operating system, and login time.
• Usage patterns: Which games were played, betting patterns, and time spent on the site.
• Communication records: Records of conversations between you and us via live chat or email.

If a user is found to be under 21 years of age, all data associated with that account is deleted immediately.

3 How Information Is Collected

9a999 collects information in the following ways:

• Directly from you at the time of account registration and profile updates.
• As automatic transaction records during deposit and withdrawal processes.
• By monitoring browsing behaviour through cookies and similar technologies.
• Through direct communication via live chat and email support.

You can manage cookies through your browser settings, but disabling certain cookies may affect the proper functioning of some site features.

4 Purpose of Using Information

9a999 uses collected information only for the following purposes:

• To create and manage accounts and verify personal identity.
• To process deposits, withdrawals, and other financial transactions.
• To resolve technical issues and provide customer support.
• To prevent fraud, stop money laundering, and ensure account security.
• To deliver bonuses and promotional offers to you (based on your consent).
• To improve the site and enhance the user experience.
• To comply with responsible gaming rules and for risk analysis.

5 Data Storage and Security

9a999 uses industry-standard security measures to keep your information safe. All sensitive data is stored on SSL-encrypted servers. Passwords are never stored as plain text — they are always stored using strong hashing methods.

Data retention period: Even after an account is closed or becomes inactive, data may be retained for a defined period as required by legal obligations. Beyond that, data is securely deleted when there is no further reason to keep it.

We are aware of the limitations of internet security. Users are therefore advised to use strong passwords and not share their login credentials with anyone.

6 Sharing Information with Third Parties

9a999 never sells your personal information. However, data may be shared in the following limited circumstances:

• Payment processors: Information necessary to complete transactions through bKash, Nagad, and Rocket.
• Technology service providers: Trusted partners involved in operating the site's technical services — who work under confidentiality agreements.
• Legal obligations: Information may be provided as required by law in response to valid requests from courts or government authorities.
• Fraud prevention: With security specialists who assist in detecting fraudulent or unethical activity.

Data is not shared with third parties for any purpose other than those listed above.

7 International Data Transfers

9a999's servers may be located in various countries. Your information may be transferred to these servers. However, the same standard of security and privacy protection is maintained for any such transfer.

When transferring data to third-party countries, we ensure that the data protection laws of those countries are at least equivalent to the standards applicable in Bangladesh.

8 User Rights

As a user of the 9a999 platform, you have the following rights:

• Right to access: You can request to know what information is held about you.
• Right to correction: You can request that incorrect or outdated information be corrected.
• Right to deletion: You can request that your data be deleted, provided there are no legal or contractual obligations preventing it.
• Right to restrict processing: In certain circumstances, you can ask that the use of your data be limited.
• Right to opt out of marketing: If you do not wish to receive promotional messages, you can opt out at any time.

To exercise these rights, contact us at our support email. Persons under 21 are not permitted to create an account, and data from any such account is deleted immediately.

9 Cookie Policy

9a999 uses cookies to improve site functionality and personalise the user experience. Cookies are small text files stored on your device.

• Essential cookies: Required to maintain login status and ensure security.
• Functional cookies: Remember language preferences and other personalised settings.
• Analytics cookies: Help generate statistics about site usage — always on an anonymous basis.

You can manage cookies from your browser settings. Disabling essential cookies may cause some services to not function properly.

10 Protection of Minors

9a999 makes it clear that this platform is only for persons aged 21 or above. We do not knowingly collect or store information from any minor.

If someone opens an account using a false age and this is later proven, that account will be cancelled and all data deleted. If a parent or guardian suspects their child is using this site, please contact support immediately.

For more information on responsible gaming, visit our Responsible Gaming page, where self-exclusion and limit-setting options are explained.

11 Policy Changes and Updates

9a999 may update this privacy policy at any time. A notice will be published on the site before any changes take effect. For significant changes, registered email addresses will be notified.

Continued use of the site after any changes means you have accepted the updated policy. You are therefore advised to check this page regularly. To request a previous version of the policy, contact support.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact the 9a999 support team:

• Live Chat: Chat button at the bottom right of the site — available 24/7 in Bengali and English.
• Email: [email protected]

Our team generally responds as quickly as possible. For formal data-related requests, identity verification may be required. For general questions, our FAQ section has a great deal of useful information.